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NEW PUEBLO STORE: Key Lead Retail Associate

Department: The Green Solution - Retail (Full-Time)
Location: 1207 Southgate Place
Pueblo, CO, 81004

The Key Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Managers through selecting appropriate marijuana products for patrons. The Key Lead Retail Associate will assist with opening and closing the store, counting drawers, unregulated and regulated product allocation, and over sight of the productivity of the sales floor. The Key Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility.

Essential Duties and Responsibilities

  • Must obtain a Key Badge
  • Must be able to hold keys to the facility, provided by S-TYPE to open and close the building
  • Count and drop the register drawers when opening, closing, and throughout the day
  • Handle cash reporting for closing and/or opening shifts
  • Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary
  • Provide tour of dispensary sales floor, making product recommendations to patrons
  • Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids, and vendor-produced products
  • Maintain knowledge of all products and accessories for sale in the dispensary
  • Utilize well-versed knowledge of cannabinoids and how they affect the body
  • Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions
  • Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions
  • Apply and record discounts accurately
  • Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron
  • Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management
  • Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary
  • Monitor and enter patron orders into POS system
  • Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPAA compliance, CDPHE rules, all functions of operations, and acts as a resource for all onsite staff members
  • Resolve any POS issue a patron or Retail Associate may have at the register
  • Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards
  • Ensure compliance, security and health standards are met at all times
  • Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms
  • Update online menus and information daily through MotaWorks
  • Answer phone with scripted greeting, provides customer service, and accepts TGS Express or Call-Ahead orders
  • Verify accuracy of orders placed by patrons
  • Verify correct use of MED-required packaging and labeling, according to The Green Solution policy, at the time of sale
  • Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions
  • Ensure appropriate change is available for each register (Verify Policy with Tracey or Lou)
  • Accurately process transactions and ensure all patrons are issued a receipt
  • Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills
  • Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary, prior to conclusion of the guest experience, to guarantee their satisfaction
  • Audit flower level/regulated product level, utilizing the DDD report/NAV as applicable
  • Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers
  • Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by designated timelines
  • Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality
  • Report Retail Associate performance quality and concerns to other Manager(s) on duty
  • Perform associate observation and properly fill out associated forms to provide positive and helpful feedback
  • Begin to build schedules, aiming for consistency and thorough daily coverage while striving to accommodate employee needs
  • Assist with coverage for breaks, lunches, and days off
  • Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor
  • Properly communicates concerns of patrons or employees
  • Communicate inventory concerns and identifies out-of-stock products and relays that information to the appropriate staff, if needed
  • Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order
  • Communicating with Clarizen for requests
  • Cleanliness audits
  • All other job duties as assigned

Qualifications Education

  • High School diploma or General Education Development (GED) required
  • College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality


  • Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management

Required Skills & Experience

  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual skills a plus
  • Management and leadership experience
  • Customer service experience

Preferred Skills & Experience

  • Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements
  • Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
  • Retail, operations and/or sales experience a plus; Experience working or volunteering in a library beneficial
  • Minimum of one-year call center, retail, sales, hospitality, customer service or banking-industry experience
  • Competency with cash handling
  • High-level critical thinking, attention to detail, mathematical, language and reasoning skills
  • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling
  • Type 50+ WPM; Bilingual skills a plus

Other Requirements 

Physical Requirements

  • Must be able to individually lift up to 25 lbs.
  • Must be able to work in an indoor environment with known allergens
  • Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time

**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**

Work Requirements

  • Must be able to work in a retail environment with moderate to loud noise level
  • Must be able to work off-site in retail facility with moderate to loud noise level and changing working conditions; May require use of safety equipment or personal protective equipment, as needed
  • May be requested to work overtime as business demands require
  • Must be able to acquire MED Key badge ($300 Fee to State of CO) prior to beginning employment

Travel Requirements

  • Occasionally requires local travel, as needed
*This position is for a new store opening soon. Training may be done at a different location.*

**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**

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