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The Green Solution - Retail General Manager - Fort Collins

Department: The Green Solution - Retail (Full-Time)
Location: 810 N. College
Fort Collins, CO, 80524

Summary
The Retail General Manager is primarily responsible for the management, maintenance, and supervision of day-to-day retail operations activity of the dispensary location; Overseeing all employees of the dispensary location and assures daily business operations are conducted in accordance with company policies and procedures and state regulatory standards. Additional responsibilities of the Retail General Manager include interviewing, hiring, and training employees, planning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, managing inventory, product and supply ordering, and resolving problems.

Essential Duties and Responsibilities

  • Maintains a friendly, courteous, and compassionate demeanor at all times;
  • Coordinates with the Retail Operations Manager in performing all day-to-day operations according to corporate mission statement;
  • Meets operational expectations and maintains high product quality standards by following and upholding all of The Green Solution policies, procedures and security protocols by adhering to the Retail Operations Policy Guide, Employee Manual, and all other TGS published materials;
  • Responsible for following Retail Operations Policy Guide to ensure consistent store operations across all retail locations of The Green Solution brand; Creating brand loyalty, brand consistency, and ensuring repeat guest visits;
  • Interfaces with vendors, Purchaser, and Security & Transport personnel to coordinate purchase, delivery, and transfer of marijuana products, retail products, equipment and supplies;
  • Remains cognizant of current inventories on a daily basis, ensuring par inventory levels are maintained at all times and considering factors effecting retail traffic and volume; Alerts Inventory Specialist or Purchaser of out of stock or critically low items to ensure an expedient return to par levels;
  • Performs tracking functions to account for inventory, ordering, accounts payable, logistics and deliveries, and sales; May assist corporate office in analyzing data for trends;
  • Responsible for monitoring all transactions and cash within the retail store, including preparing bank deposits, counting drawers and safe, making change for register coin safes, requesting coinage for vault, and performing record keeping duties related to all cash handling per TGS policy, as necessary;
  • Responsible for monitoring and using security cameras to maintain safety and security of facility; Ensuring regulatory compliance and upholding TGS operations standards;
  • Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary;
  • Utilizes well-versed knowledge of cannabinoids and how they affect the body and acts as a resource for all staff members;
  • Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPPA compliance, CDPHE rules, all functions of operations, and acts as a resource for all staff members;
  • Monitors overall retail sales and creates effective solutions to increase sales, including creation, implementation and evaluation of promotions, discounts, and guest benefits;
  • Responsible for ensuring quarterly marketing changes are executed; All in-store signage, promotional materials, menus, and/or any other marketing assets are implemented per TGS Plan-O-Gram and corporate design standards;
  • Provides Assistant Manager coverage and performs duties and/or functions whenever AM is scheduled off, on vacation, or during break times or meal periods;
  • Responsible for inventory control and ensuring Marijuana Inventory Tracking System (MITS) compliance; Performing all receiving, transferring, reporting, reconciling and inventory management functions within MITS daily;
  • Participates in corporate oversight of operations and compliance, providing documentation, assisting Compliance department with inventory counting and auditing, and reconciling variances in MITS and POS system, according to TGS policies and MED regulations;
  • Monitors sales floor for a variety of factors including but not limited to flow, staffing needs, quality of service, inventory changes, atmosphere, and security;
  • Provides training, education, coaching and guidance to all staff, while acting as a leader and resource for information; Properly delegates duties to ensure efficient store operations the delivery of concierge-level quality of service;
  • Performs inventory management of marijuana products, accessories, and apparel; Merchandises, rotates, and displays items according to TGS policies, preventing the expiration of perishable items;
  • Ensures all items are correctly priced in POS system and have accurate price tags displayed on sales floor;
  • Abides by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and maintaining packaging and labeling standards; Ensuring security and health standards are met at all times;
  • Ensures cleanliness and organization of store, retail storage areas, office and store supplies, and any production areas of facility; Oversees the stocking of retail items and supplies, and sanitization of all areas, including restrooms;
  • Oversees the quality and rotation of marijuana sample jars and display flowers; Ensuring marijuana products are merchandised and sold according to TGS quality standards;
  • Acts as a representative of retail staff and guests to Corporate office and upper Management, communicating information as needed; Acts as an information filter, directing communications and ensuring appropriate use of the Chain of Command;
  • Responsible for actively listening, establishing rapport with staff and guests, resolving conflicts, and overall relationship building with staff, Management, and guests;
  • Leads and inspires staff to work as part of a team to ensure sales, guest-satisfaction, and compliance goals are met by designated timelines;
  • Adheres to The Green Solution security protocol and promotes safety for self, guests and coworkers;
  • Attends all meetings, as scheduled;
  • Responsible for increasing sales and profitability, by ensuring efficient operations, utilizing cost-saving measures, increasing productivity and limiting discretionary spending;
  • Responsible for overseeing team performance and the development, recruiting, training, and retention of high-caliber employees, including grooming staff for internal promotions and increased responsibility;
  • Responsible for creating and publishing employee schedule and following all time keeping policies;
  • Responsible for exercising tact and professionalism when problem-solving and resolving conflicts; Maintains a willingness to take corrective actions to fix mistakes, address complaints, or otherwise improve the store, staff, or guest experience;
  • Monitors patient satisfaction assessments and public email accounts, interprets feedback, and incorporates suggestions;
  • Fulfills job duties of any AM, CSR or support position, as needed, to compensate for staffing shortages, meal or break times, higher than normal sales volume, or to support general operations;
  • All other job duties as assigned.

Qualifications Education

  • High School diploma or General Education Development (GED) required;
  • College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality;

Training

  • Must maintain current knowledge of and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and The Green Solution.

Skills & Experience

  • Previous retail and/or marijuana industry management experience preferred; Priority given to candidates with management experience in CO licensed facilities;
  • Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience;
  • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals; Ability to troubleshoot technical issues and coordinate with IT and technical support to correct them;
  • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills;
  • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling;
  • Type 50+ WPM; Bilingual skills a plus.

Other Requirements 

Physical Requirements

  • Must be able to individually lift up to 25 lbs.;
  • Must be able to work in an indoor environment with known allergens;
  • Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time.

**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions** 

Work Requirements

  • Must be able to work in a retail environment with moderate to loud noise level;
  • Must be able to work a flexible schedule to include weekends and holidays an average of 60 hours per week; May be requested to work additional time, as business demands require;
  • Must be able to acquire MED Key badge ($250 Fee to State of CO) prior to beginning employment.
**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**

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