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NEW PUEBLO STORE: Lead Retail Associate

Department: The Green Solution - Retail (Full-Time)
Location: 1207 Southgate Place
Pueblo, CO, 81004
Summary 

The Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Associates while selecting appropriate marijuana products for patrons. The Lead Retail Associate supports Management by overseeing the productivity of the sales floor. The Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility.

Essential Duties and Responsibilities 
  • Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary 
  • Provide tour of dispensary sales floor, making product recommendations to patrons 
  • Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products 
  • Maintain knowledge of all products and accessories for sale in the dispensary 
  • Utilize well-versed knowledge of cannabinoids and how they affect the body 
  • Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions 
  • Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions 
  • Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron 
  • Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management 
  • Monitor and enter patron orders into POS system 
  • Resolve any POS issue a patron or Retail Associate may have at the register 
  • Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards 
  • Ensure compliance, security and health standards are met at all times 
  • Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms 
  • Update online menus and information daily through MotaWorks, per Management instruction 
  • Answer phone with scripted greeting, provides customer service 
  • Verify accuracy of orders placed by patrons. 
  • Verify correct use of required packaging and labeling, according to The Green Solution policy, at the time of sale 
  • Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions 
  • Accurately process transactions and ensure all patrons are issued a receipt 
  • Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills 
  • Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary, prior to conclusion of the guest experience, to guarantee their satisfaction 
  • Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers 
  • Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by designated timelines 
  • Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality; 
  • Report Retail Associate performance quality and concerns to Manager(s) on Duty 
  • Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor 
  • Properly communicates concerns of patrons or employees to Management 
  • Communicate inventory concerns and identifies out-of-stock products and relays that information to the Lead CSR Support and Management, if needed 
  • Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order 
  • Maintain check-out area, by cleaning, stocking and organizing supplies, according to The Green Solution standards 
  • Fill all time during scheduled shifts with productive, useful activity; Cleaning, stocking, researching, organizing, marketing, or completing any other tasks to contribute to success of company and self 
  • All other job duties as assigned 

Qualifications 

Education

Training

Required Skills & Experience

Preferred Skills & Experience

Other Requirements 

Physical Requirements

**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions** 

Work Requirements

Travel Requirements

*This position is for a new store opening soon. Training may be done at a different location.*

**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**

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